2022 earnings call. Today's conference is being recorded. At this time I would like to turn the conference over to Mr. Jason Schmidt, Vice President of Investor Relations. Please go ahead, sir.
Good afternoon and thank you for joining us on today's conference call to discuss upstarts third quarter 2022 financial results. With us on today's call are Dave Gerard, upstarts Chief Executive Officer and Sanjay Dota, our Chief Financial Officer.
Before we begin, I want to remind you that shortly after the market closed today, upstart issued a press release announcing its third quarter 2022 financial results and published an investor relations presentation. Both are available on our investor relations website, IR dot upstart dot com.
During the call, we will make four looking statements such as guidance for the fourth quarter of 2022 related to our business and our plans to extend our platform in the future. These statements are based on our current expectations and information available as of today and are subject to a variety of risks uncertainties and assumptions. Actual results made different materially as a result of various risk factors that have been described in our filings with the SEC.
As a result, we caution you against placing undue reliance on these four looking statements. We assume no obligation to update any four looking statements as a result of new information or future events except as required that law.
In addition, during today's call, unless otherwise stated references to our results are provided as non gap financial measures and our reconciled to our gap results, which can be found in the earnings release and supplemental tables to ensure that we address as many analyst questions as possible during the call.
Later this quarter, absurd will be participating in cities 2022 FinTech conference on November 15th and with bushes disruptive finance conference December 2nd. Now we'd like to turn it over to Dave Gerard CEO of UPSERG.
Good afternoon everyone. Thank you for joining us on our earnings call covering our third quarter 2022 results. I'm Dave Gerard, co founder and CEO of UPSERG.
Our results in Q3 were certainly not what we wanted them to be, but I also believe they reflect the upstart team making the right decisions in a very challenging economic environment for the long term success of the company.
Our revenue is down primarily because loan volume on our platform is down and secondarily because credit markets are extremely cautious and even dislocated. Higher interest rates and significantly elevated risk in the economy means we're approving about 40% fewer applicants than we would have a year ago. And those approved today are seeing offers about 800 basis points higher than they would have a year ago. This accounts for the vast majority of the reduction in volume.
Many of our lending partners have reduced their originations, raised their rates or both. This is generally out of an abundance of caution with respect to the economy that their upstart powered loan portfolios have met or exceeded expectations since the program began in 2018.
But I want to be clear, contraction in lending volume in a time of rising rates and elevated consumer risk is a feature of our platform, not a bug. In fact, it's required in order to generate the returns, lenders and investors expect. Whether due to an increase in expected loss rates, caution on the part of lenders or higher yield demanded by credit investors, higher interest rates in reduced volumes means that as unhappy as we are with the numbers, the system is working as intended.
We're eyes wide open to the challenges of the current macro economy and determined to make the decisions that will optimize for the long term success of upstart.
At the simplest level, we're improving our operational efficiency in the near term so that we can continue to maximize investment in our AI platform for the long term. First and foremost, we're continually calibrating our risk models to the market. Performance of credit is and always will be our highest priority.
While we don't make predictions about the future, we've chosen to take a conservative position with respect to the direction of the economy in the coming quarters. In other words, we assume the worst is in front of us. We'll be pleasantly surprised if this turns out not to be the case.
Second, we're strengthening our unit economics both by increasing our revenue per loan as well as reducing marketing spend in our most expensive acquisition channels. And third, we're carefully managing our operational and fiscal plans to ensure that we're on a strong corporate footing for as long as this cycle lasts.
In recognition of the reduction of loan volume in our platform, we unfortunately eliminated approximately 140 hourly positions within our loan operations team, representing about 7% of our workforce. This was disappointing for sure, but necessary to keep our operational capacity in line with the current environment. No other teams at upstart were affected, we're also limiting hiring and other functions to a small number of positions that are strategic to our business.
With the healthy balance sheet robust unit economics and strong pricing power, we believe we're well positioned to navigate an extended period of economic uncertainty while continuing to invest strategically in future growth. Despite these challenges, I'm very optimistic about upstarts future.
There's broad recognition among technology leaders in industry pundits that AI is perhaps the most transformational technology of our time. And risk-based industries such as lending are at the forefront of this incredible opportunity. Has the leader and AI enabled lending, we're well positioned to capitalize on these growing trends and believe that market volatility will only strengthen our position and differentiation over time.
While we dislike the weakened economy as much as you do, the increasing default rates that accompany this weakness serve to train our AI models faster. While other platforms continue to retreat to serving super prime consumers, upstart is rapidly learning how to price and serve mainstream Americans in all market conditions.
Beyond my conviction in AI and the impact it can have in lending, my optimism also stems from seeing the rapid progress made by each of our product and machine learning teams. Some of the areas where we're making fast progress include first model accuracy. Our AI models have never been more accurate relative to a traditional psycho-based model. And our pace of model development has increased significantly. To be more specific, the increase in upstart's model accuracy in the last four months is as much as we saw in the prior two years.
Second, macro reporting and responsiveness. An important goal for upstart is to help wonders understand the direction our economy is trending in order to make more informed decisions about their lending program. To support this goal, we've developed in our beginning to productize the upstart macro index or UMI. This index is a monthly indication of the state of the economy, specifically with regard to consumer financial health and credit performance. At the simplest level, UMI has designed to estimate the level of default to expect in a time period, holding underwriting models and borrowers constant. What's even more interesting is that we have determined that a handful of common economic variables present in the Dodd-Frank stress test can estimate UMI with a high degree of accuracy.
We continue to iterate our methodology with the intention of translating widely available forecasts of macro indicators into an expectation for future levels of default. We believe this is the first time that commonly understood and broadly forecasted economic indicators can predict credit performance and are looking forward to sharing more with you as we refine this tool. Our goal is to be the fastest platform to respond to macro changes and to provide the most relevant and up-to-date information to our lenders. UMI is a big step in that direction.
Third, automation. In the third quarter, we saw a record 75% of loans fully automated. This came from a variety of efforts, including an experiment to help applicants enter information more accurately that led to an absolute 1.8% lift in instant approvals.
Fourth, auto refinance. This quarter saw three significant improvements to our auto-refi product. We launched a new model to more accurately identify loan pay-off amounts. We fine tuned our income verification models. In fine-meet, we improved the process of reviewing registration cards. These upgrades collectively led to a 20% improvement to our auto-refi conversion final.
Fifth, auto-retail. In Q3, we shipped our largest software release of the year, including a new build and price feature, which allows consumers to build, configure and price autos that the dealer doesn't yet have on the lot. Our software is in more than 700 dealers now. We've also turned on retail lending with three more dealer groups in our now in four states representing 25% of the U.S. auto market by population. In more than one in three auto loan applications, we're automatically verified about double the prior quarter.
Sixth, small dollar loans. This team shipped too many improvements to name, but in Q3, we saw more than 9,000 small dollar loans on our platform. Almost 4x to prior quarter. In all these loans were to borrowers whom we otherwise would have declined. Smaller and shorter term loans are critical to reach more consumers and to help our AI models learn as quickly as possible. So we're very excited about this progress.
In seventh, small business loans. I told you last quarter that we had reached our first $1 million in SMB loans. We're now we're close to $10 million in loans originated and the team is rapidly shipping improvements as we look to refine that product. With the financial impact of these upgrades for our products is muted in the current environment, we're confident that they'll set us up for a giant leap forward once the economy and credit markets normalize.
Finally, while there's no shortage of caution among banks and credit unions, I'm also happy to report that we deployed a record 17 new lenders onto our platform on Q3, including a lion credit union, which is a top 10 credit union by asset size. This compares to 17 lenders launched in all of 2021. While these lenders are starting up cautiously, it's encouraging that we're planting seeds for funding capacity in our future. As of today, we have 83 lenders under contract on the upstart platform.
Before I wrap up, I want to say again, we're not pleased with the results we shared with you today. But when interest rates are rising in the economy is in flux, lenders and credit investors naturally become cautious. Despite this caution, our lenders will tell you that the performance of your upstart power credit has met or exceeded expectations over time. We don't like volatility anymore than you do, but we won't allow it to set us off course from our long-term goal to reinvent how credit works.
在我结束之前,我想再次说一遍,今天我们分享给你们的结果并没有让我们感到满意。但是当利率上升和经济不稳定时,贷款人和信用投资者自然会变得谨慎。尽管如此,我们的贷款人会告诉您,您的Upstart Power 信用的表现在时间上已经达到或超过了预期。和您一样,我们不喜欢波动,但我们不会让它偏离我们重新发明信用运作的长期目标。
Our goal is to become the destination with the best rates and the best process for all forms of credit for everyone. This can't and won't be done by a single bank, but it can be done by a vast network of banks, credit unions and credit investors powered by a modern cloud-based AI platform. Great companies separate themselves from merely good ones during the hardest of times. They're clear-eyed about how the environment has changed. They make smart and fast decisions in order to write out the turbulence, but they also retain an optimistic focus on the horizon as they continue to invest in the future. You have my full commitment to ensure upstart is exactly that type of company.
Thank you, and now we'd like to turn it over to Sanjay, our Chief Financial Officer, to walk through our key through financial results and guidance.
谢谢大家,现在我们想把话题转给我们的首席财务官Sanjay,他将介绍我们关键的财务业绩和指导方针。
Sanjay? Thanks, Dave, and thanks to all for joining us today. As Dave has alluded to, the external environment continues to be a challenging one, particularly for those less affluent borrowers with limited access to credit that are at the core of upstart's mission. Consumers have simultaneously whittled personal savings rates from pre-pandemic levels of roughly 9% down to 3.3% in Q3, a level not seen since the great financial crisis, and have swaled credit card balances to all-time record highs.
Dave's rates have dwindled and credit card balances have inflated to pay for what has been a continuing expansion in real consumption, so far with no corresponding increase in either real wages or labor force participation since the advent of COVID. As a consequence, defaults are on the rise. Industry-wide data shows that less affluent borrowers are leading the way, with impairment levels on unsatured personal loans that are about twice as high as they were prior to the onset of COVID. By way of comparison, highly affluent borrowers are now roughly back to being in line with pre-COVID impairment levels, although they continue to be on the rise.
The upstart macro index, previously referenced by Dave, is our internal way of articulating the impact of the external macro environment on loan defaults in our particular borrower portfolio by controlling for underwriting model changes and shifting borrower characteristics over time. The most recent index level of around 1.7 tells us that the Q-through environment produced 70% more defaults than we would expect from our borrower base in a long run normal macro environment. This number is also approximately 20% higher than what we had observed when we last reported earnings in August.
As a result of our model's adjustments to these changing macroeconomic conditions, our loans today are being priced at APR that are significantly higher than those from the beginning of the year, which is one of the principal driving factors behind the overall volume contraction our businesses currently experiencing. As Dave has said, this is in fact working as intended.
On the loan funding side, a brief period of late summer optimism in the ABS market systems receded and loan funding in general remains challenging. Overall financing costs for our securities investors are up about 500 basis points since last year. These higher financing costs and the general scarcity of available capital has contributed to the volume pressure on the business.
With the proceeding context, here now are some of the financial highlights from the past quarter. On the top line, revenue from fees of $179 million was largely in line with our expectations. However, negative fair value adjustments and losses on sale incurred by the loans on our balance sheet brought overall net revenue down to $157 million. Short of our guidance and representing a 31% contraction, both sequentially and year over year.
The volume of loan transactions across our platform in Q3 was approximately 188,000 loans, down 48% year over year, and representing over 125,000 new borrowers. Average loan size was up 14% versus last year. Our contribution margin, a non-gap metric which we define as revenue from fees minus variable costs for borrow or acquisition, verification and servicing, came in at 54% in Q3, up from 47% last quarter, but still behind our guidance.
We have been successful in expanding our margins through higher take rates and more efficient marketing spend, and we expect this to continue in Q4. Operating expenses were $250 million in Q3, down 17% sequentially. We reduced our sales and marketing by 46% sequentially to reflect a weakened conversion funnel, which has declined as a result of our higher offer rates. Engineering and product development grew 16% sequentially, and general administrative spend grew 2% sequentially.
Across both areas, hiring has now largely been limited to only a few key strategic positions. Taken together, these components resulted in a Q3 gap net income of negative $56.2 million. Adjusted EBITDA was negative $14.4 million, and adjusted earnings per share was negative $0.24, based on a diluted weighted average share count of 81.7 million.
We continue to be in a favorable liquidity position, with $830 million of total cash, and $431 million in net loan equity on our balance sheet. Our gross balance of loan assets at the end of the quarter was $700 million, up $76 million from last quarter. Of that total, loans made for the purposes of R&D represented $451 million, principally within the auto segment, and our balance of core personal loans to the $249 million.
The near-term outlook for our business remains tied to the direction of the macro economy, and while this has historically proven hard to predict, we are currently pricing our loans, expecting a further degradation in the environment in our macro index. The volume assumptions underpinning our revenue and earnings guidance are consistent with this outlook.
In order to provide some additional insight into revenue, we are splitting out our top-line guidance between revenue from fees, which reflect our baseline volume and fee expectations, and net interest income, which includes impacts from fair value and gain on sale.
With these specifics in mind, for Q4 of 2022, we will expect revenues of between $125 million and $145 million. Within that, we expect revenue from fees of approximately $160 million, and net interest income of approximately negative $25 million. Contribution margin of approximately 54%, net income of approximately negative $87 million, adjusted net income of approximately negative $40 million, adjusted EBITDA of approximately negative $35 million, and a diluted weighted average share count of approximately 89.3 million shares.
As ever, we will take this opportunity to extend our gratitude to all of the employees at Epstar, who continue to make daily progress against our underlying business and technology goals, in what continues to be a challenging external environment around us all. And with that, Dave and I are now happy to open the call to any questions.
Operator, back to you. If you would like to ask a question, please signal by pressing star one on your telephone keypad. If you are using a speaker phone, please make sure your mute function is turned off to allow your signal to reach our equipment. Once again, if you would like to ask a question, please press star one.
Great. Thanks, and thanks for taking my questions today. Dave, I guess for Sanji as well, maybe ask a little bit of a longer term strategic question, as it relates to structure. Obviously, funding, environment is going to go through dislocations here and ultimately resolve themselves. But I guess in terms of the structure of the business, I know last quarter you talked about seeking some more longer term partners.
And reflecting on some of your all digital lending peers, there seem to be a lot of different ways to skin the cat in your industry. Lending club went out and got a bank charter. Pegayo has gone for pre-funding securitizations and investment vehicles exclusively. Lending point, they have always kind of opted for a 60-40 mix between loan retention and securitization. Obviously, as you noted, the macro environment is going to shift and ultimately will emerge on the other side.
But in terms of strategically thinking about the types of dislocations that are happening right now, is a different longer term funding structure, something the company evaluates every now and then? Hi, this is Dave. That's a good question. We certainly think about funding on our platform pretty much constantly.
But I will say this, we believe fundamentally in a marketplace structure. In the sense that a lot of lenders making independent decisions over the long haul is going to get to the right answer. Market-based economies are historically far more efficient than centrally planned economies. That's a very basic two-ism. But having said that, we don't want to become a centrally planned economy. We don't believe us being a bank makes a lot of sense for what we hope to pursue for lots of reasons.
But having said that, we can certainly do a better job of securing a supply of funding on our platform. And that can really be through some of the things we talked about getting longer term funding agreements in place, being in more products, more diverse set of products such as secured products like auto loans, mortgages, et cetera. So it is certainly something we have to think hard about and do more work on. But underneath it all, we do believe a market-based economy, a marketplace where there's a lot of participants on both sides will ultimately have the greatest scale and the greatest opportunity. I'll be it. We're dealing with volatility today, but over the long haul where confidence will lead to the greatest outcome for upstart.
Got it. No, I appreciate the color, Dave. And maybe just as a follow-up digging a little deeper on the funding side. You know, obviously, Sanjay noted, I mean, the ABS markets, you know, remain a bit volatile, but you know, at the same time, even though spreads are wider, you know, we've actually seen in the last couple of weeks, months, a number of non-prime deals start to get done, you know, a Nova opportune, regional management.
So spread's been remained wider, but investors are stepping up for the, you know, unsecured personal loan, non-prime asset class. Any further update you can provide based on either anecdotal on discussions you have with existing bond investors or, you know, when you would think you might be able to return to the market. Yeah, hey, David, this is Sanjay. As you said, it's volatile. We remain in the market.
You know, we completed a couple of deals in Q3 and we're going to be back in the marketing Q4. Our cadence, you know, is generally every sort of, you know, two to three months or so. And I think we've been holding to that cadence. So like you said, you know, cost of funds, spreads are all pretty volatile. And they will sort of dictate the economics and then you give a deal. But there's, there's always, you know, deals to be done or at least until now there's, there's deal to be done. So, you know, so we're going to continue with that cadence. And, and we have, you know, stable investors who are contributing to those skiridizations who are, you know, continue to have interest in contributing the collateral into the skiridizations as well.
Great. Thank you very much. We will take our next question from Ramsey, El Asal with Mark Lays. Please go ahead.
太好了,非常感谢。我们将接下来的问题交给Mark Lays的Ramsey, El Asal。请发言。
Alright. Thanks for taking my question this evening. I wanted to ask about the on balance sheet loans. It looks like that number went up about $780 million this quarter to around $700 million. I'm just curious in terms of going forward what your plans are there. Do you intend to stabilize that number here or ship will go up? We'll go down.
Actually kind of think about that from modeling purposes. Hey Ramsey, I was just saying, yeah, I don't think we're necessarily guided a specific guideline or a number with respect to our balance sheet. I think we gave some sort of high level parameters last quarter. And I think we obviously operated within that. And I think that that will continue to be the case. So, you know, I think that whether we draw it up or draw it down over the next quarter. So we'll continue to be an operating decision. We sort of discuss and take, but I think it'll be within the parameters what you saw in the last quarter.
Got it. Okay. And then a quick follow from me was just on the conversion rate on the rate request. I think that as you mentioned, it's a tougher environment that trended I think down 300 plus basis points quarter of recorder. Also, they're just curious from a modeling perspective. Do we keep that sort of stable here? Or is that a metric that we could see deteriorate further or is the answer? It's just contingent on the environment and how it evolves.
Yeah, thanks very much. It's a good question. I mean, I think that I would bring it back to the vocabulary of this upstart macro index, which day reference, which as we said, we said we, we've started disclosing in our investor materials. It essentially isn't in it's an index to try and capture the external macros impact on defaults. And you know, the simple way to think about our conversion rate is that index went up about 20% versus last quarter. So that's sort of an expression of the fact that the macros impacting defaults in our portfolio by that amount. And when that happens, our models recalibrate, APRs go up and essentially approval rates and acceptance rates both go down. So, you know, in terms of how to think about it on the go forward, it really kind of amounts to what you think about macro conditions.
And if you know defaults are going to continue to go up or normalize or stabilize or maybe even reverse course at some point, that will really dictate the offers that we're making and hence the conversion.
Got it. Thank you very much. We will take our next question from Peter Christensen with city. Please go ahead. One moment, please. Mr. Christian, so your line is now open.
Oh, thank you. Thanks for the question here. Good evening. I want to ask about again, back to rate request, the previous question. It looks like they were down considerably sequentially. Not even looking at the conversion rate yet, but at least the very top of the funnel. Just wondering, are you taking a different go to market approach in terms of attracting new borrowers to the platform? And, you know, how should we think about, you know, that in context to, you know, this potential rise in like that consolidation and those kind of scenes. Just wondering how your go to market is changing there in top of funnel, new, new borrowers.
Thank you. Yeah, Pete, this is Sunday. Go ahead. Go ahead, go ahead, Sanjay. So I was just all out and sure they can add to their response, but a lot of our, you know, marketing activities are in fact governed by the conversion funnel in the sense that, you know, when lots of estimates go up, conversions go down. We target our marketing campaign size and our activities to some target unit economics. And when the conversion funnel is weaker, we, you know, reduce marketing size accordingly. So there's always this sort of like this two step, you know, process whereby conversion funnel improves. It converts more and we expand marketing and then the reverse is true. Of course, when the marketing funnel contracts. I think the generous of the question is like, how do you think about spend on on lead gen generally?
The spend on the lead gen is sort of an, it's sort of a function of how performing our conversion funnel is. So, you know, we will spend up until the point where the marginal return on the marketing dollar is zero in a sense. And so sort of what I mean is that our conversion funnel improves. We will spend more on lead gen because it'll be more economical will be able to spend more up until the point where the marginal cost is zero and vice versa. And so it's been happening recently is, as our conversion funnel is impacted by higher losses in the portfolio, our target sort of unit economics contracts.
Great. Thanks for the color, so I'm sorry. We will take our next question from Mike Eing with Goldman Sachs. Please go ahead.
太好了,谢谢您提供颜色,不好意思。接下来请高盛的Mike Eing提问。请讲。
Hey, good afternoon. Thank you very much for the question. I just had two. First, I was just wondering if you could tell us what the transaction fee rate, you know, as a percentage of fund principal was in the quarter. You know, obviously ex servicing fees and how we should think about the opportunity to continue to take pricing going forward. And then secondly, I was wondering if you could talk about how much of the principal in the quarter was, you know, self funded off of the upstart balance sheet versus, you know, just the core model. Thank you very much.
Yeah, thanks, Mike. I'll, this is Dave. I'll take the first part of the question with Sanjay perhaps answer the second. And the first we have, we're able to basically increase revenues by increasing fees on a per loan basis. And then also as Sanjay was suggesting earlier our acquisition spend per loan. At a time like this can go down a lot. So in effect, the economics on each loan is significantly better. Much more sort of gross profit per loan. I'll be at a lower loan volume. So those are things within our control, which is why you know, contribution margin has gotten higher during this time. And I think that's, you know, sort of a form of pricing power that means we can, when we need to be in a little bit of a defensive mode. Can make sure that we're monetizing well enough to cover our expenses, etc. And we do that as a very positive part of our platform.
We will take our next question from Simon clinch with Atlantic equities. Please go ahead. Hi guys, thanks for taking my question. I was wondering if we could just start with the contribution margin. I just wonder if you could talk about, I guess how, how, because the guidance for 59% in the quarter, you're quite short of that, but it also implied that I think you're tracking well above that. That's probably entering the quarters. I'm just kind of curious about the dynamics that go into contribution margin that are within your control and not within your control. And how do you think about that going forward?
Yeah, this is Sanjay. Yeah, that's, that's a great question. So, um, it's the dynamics and the contribution margin are, you know, it was up from last quarter. 47 to approximately 54. It was sort of our guidance. Maybe one simple way to think about it is, you know, when we are funding constraint is a platform, we tend to expand contribution margins and we do that by expanding take rates. And it makes sense to do that when you're funding constraint. Now, when you're borrower constrained, you sort of do the opposite. You want to sell for volume and you can take down your take rates a little bit and expand volume. And I think we probably assumed we'd be funding constrained for all of this quarter, this past quarter. In reality, we've sort of bounced back and forth a little bit. We've been, you know, at times funding constraint and at times borrower constrained. And at those times where we've been borrower constrained, we've actually acted to reduce contribution margins a little bit. And so, you know, I think that we are sort of bouncing around between those two states. And as we go into queue for to the extent we are funding constraint in a given period of time or our contribution margins would be above the numbers that we produced and probably closer in line to what we have guided. But to the extent we are, you know, borrower constrained and again, the borrower constraints really come from the fact that our macro index is so high that the approval rates are low. You'll see sort of lower conversion rates more in line as well. How we looked in queue to probably so the outcome is sort of a function of where we are between those two states.
Okay, pretty sure. And I was wondering if you're dropping back to the structure of your your funding and and sort of the upside of the investment at the moment. I mean, could you go a little bit? I mean, how far have you got in terms of exploring the idea of having, you know, of shifting the base towards more long term investors and maybe this update about your thinking on that?
So, could you just repeat the very last part of your question? What is there thinking in terms of what? About the shift towards finding more longer term.
所以,你能否重复一下你问题的最后一部分?他们在考虑什么方面?关于更加注重长期发展的转变。
I see. Well, just to describe it at a high level, I mean, historically, you know, we've been sort of like three quarters institutionally funded and about a quarter bank funded that that ratio has changed. And it's the percentage of bank funding on our platform has grown quite a bit. It's been a more stable source of capital.
The institutional world has obviously been a lot more volatile. And then within the institutional side, you know, I think there's a desire as we talked to the last quarter to enter into some more strategic transactions and more sort of committed sort of type partnerships. I would just say we're in a number of encouraging conversations, but they're all quite preliminary. And I think we view this as being something that's not going to happen overnight.
It's something that you know, to the extent we get into those types of partnerships, they're not out of, you know, out of a sense of urgency. It's more about doing the right thing for the future of the platform. And I think those partnerships are available, but they may take some time to put into place because they're important and large in strategic. So, you know, nothing more concrete than that to report on that right now, but I think we're pretty encouraged at the opportunities that are out there.
A question on the Ford Flow funding process. How volatile is that month to month? So you mentioned some summer optimism. And I'm trying to get a sense of how volatile is that? What factors determine that volatility? Is it is it cost of capital opinions about future credit performance? How do those conversations typically go? And is there any insight that you can provide us into that process?
Sure. Yeah. This is on Jaygan. I wouldn't necessarily characterize it as volatile in so far as you know, volatile is absent flows. I really would characterize it as, you know, a level of funding that degraded pretty steadily. You know, let's call it between between say March and August or July slash August and since then it's been at a pretty stable level, although, you know, obviously one of those was much lower than earlier in the year.
So since then, it's not like there's been a bunch of coming and going. I think there's, you could sort of characterize it as there's been a number of partners of ours, funding partners of ours, predominantly with those who have worked with us for a longer period of time. So it's been steady and stable in their in their activity and there's been a lot of people who maybe those who've been working with us for a lesser period of time and are a little bit more sort of dependent on the ABS markets. And they've largely set on the sidelines is there sort of waiting to see how the world plays out.
Got it. And then just to follow up on on profitability. In terms of the quarter and also the guidance, how are you thinking about managing that cost structure going forward and how should we think about impact from the reason workforce reductions and how that might reduce pressures or reduce costs on a run rate basis. Sure, yeah.
I mean, I think that of the components of our cost structure, we think about the contribution margin, obviously, and we sort of guided that at a level. Next quarter, that's comparable to where we are now. So something in the mid 50s. The reduction in force that we did really will have, you know, as that runs its course, a positive impact on contribution margins. Because really that was about right sizing, you know, the size of the onboarding team that's processing the incoming loans to be a bit more in line with the volumes that we have.
With respect to the sort of what we call the fixed sort of a payroll between our engineering and technology teams and our general administrative teams. There we've pretty much, you know, paused hiring, except for a couple of very strategic roles that are important to fill. And so I think you could expect to see a stable sort of fixed op-ex space. And that's something that, you know, we continue to sort of evaluate every quarter. And I think we like the size of that op-ex space given where we are now. And obviously, you know, the world can take a number of different directions. And if we start to recover, we'll be in good shape.
If we continue to do great, we'll continue to sort of evaluate as we go. But, you know, beyond what we've done with existing reduction in force, there's no plans in place to go any farther at this time. Got it. Thanks for taking my questions.
First question actually on the slide 12 in your deck, the upstart platform performance versus target is recovering slide. Just wanted to talk about that in more detail and, you know, seeing that that's improved just wondering, you know, if essentially wonder when you think maybe investor demand can come back or volume the neck and come back. And of the customers being priced in 800 basis points higher and your investors are seeing 500 basis points higher. Is there, you know, when, when do you think we can maybe see visibility into improving demand, whether it's on the credit demand side or in the bar of demand side?
Yeah, Vincent, this is Sanjay. It is a great question in a sense. It's a million dollar question. I mean, I think, you know, the return of sort of confidence and funding and the institutional side sort of requires a convergence of those two lines. And in a sense, we're chasing a trend that's on the prior slide, where I guess it would be on slide 10. So, yeah, upstart macro index, like that that's the thing that is the moving target for us in our models are calibrating is that is evolving. And so, you know, compared to where we thought in terms of those two lines converging, where we thought we were last quarter, turns it will turn that we're on the lower side of our confidence interval now because the default from the world has continued to rise. And so, it really is a question of, you know, when will that default trans stabilize and as in when it does, you will see those models converge quite quickly. And in fact, the target returns themselves has gone up. I should clarify this is obviously something that blends the returns and the performance of all of our loans, whether they're on the bank channel side or the institutional side. But if you look at the return target from the institutional side, that's really where that the 500 basis point sort of numbers come in. So, yeah, it's a bit it's a bit it's a bit down to how the macro evolves from here and and how conservative we're pricing within models. So, I think we've signals confidence and where we are now and we're pricing ones now, but obviously the world needs to play out a little bit so we can demonstrate that.
Okay, understood. Thank you. And then follow up question just on the the costs. I guess when we're thinking about the long term and thinking about some of the investments in new products that you're making versus maybe in the near term where maybe there's not a lot of volume or trying to be conservative on expenses. How do you kind of manage the two? Because it does sound like you're building out the small business portfolio building out auto lending maybe there's some traction going on there, but maybe you could help us understand when do you when would you be the balance between being conservative on the investments or on the expenses versus long term opportunities with these products. Thank you.
Yeah, this is Dave Vinton the way the way we think about that is we would like to to the extent possible. Continue to invest or even increase investment in the future products because that's obviously what our franchises built on and what will lead to. Significant growth in the future so what we've been able to do is is maintain that growth and actually continue to invest in the products and a lot of that you know we can see internally I've shared some of the metrics with it in terms of actual improvements made to each of the products. But we don't actually benefit from them until really the funding and the economic situation is in a better footing so we're a little bit building toward the future, but I think the good is is we have not cut back on that investment in the future of our products. And when I think we're in a more normalized environment, we will very quickly see the benefit of things you know just by way of example we have the highest ever rate of automated loans 75% of the loans that are platforming to three had no human intervention in them. And that's a record high for us not we're not really benefiting from that as a business until we get to a place where you know loan funding when loan prices aren't so high loan funding is abundant etc. And I think across the board if you look to each of our products they're actually getting better very quickly and the teams are making very good use of this time. So the payback won't be till some point in the future.
Hi thanks for taking my question. I just had a couple of questions one you know just as you think about the next kind of 12 months you know what are some of the downsides in areas like I mean if the micro gets a lot worse. You know would you expect like kind of further deterioration in your business just given sort of the strong exposure you'll have to the micro.
Sure Arvind, well look, no doubt any business looking to the future of the economy there are downsides scenarios for everybody, we're not different than that. I mean we're a fairly simple business in many ways that we have fixed costs and then we have contribution margin to offset those and certainly if macro continued to deteriorate significantly that would probably translate into lower volumes not platform and at some point we would look at our fixed costs and ask whether we can afford that.
So our our first goal is of course retain you know solvency in the in the sort of solid footing the company is on we have a large cash balance we have relatively low fixed costs and that's really helped us know all through our existence. But so we don't have any fear other than look the thing we want to keep doing in best part when able to do so is investing in the products. Certainly there are scenarios we could imagine that are so bad that we would have to cut back investment or pause products and so on but we don't see that today I think today we we have enough volume and enough contribution margin to keep you know optimistically investing for the future and that's what we would we would hope.
Right and you know as you think of your you know kind of I would think of existing cash burn and sort of projected cash burn which I'm sure you're making adjustments you know with you know just some of your expense line when do you think you may need to go go sort of raise. Can additional capital whether in the form of a video debt we don't see any need to do that Arvin and honestly our cash burn today is quite small even in the very constricted position we're in I mean I think our volumes are pretty dramatically lower than they were yet our cash burn is fairly minimal. So we don't see a scenario where we have to raise cash the Sunday so we have over here 800 million in cash as well as loan assets on the balance sheet so that that's just not something we anticipate at this time.
And I think we're in some. I'm sure we're going. I was just going to maybe put some quick back of the number of numbers to that our cash sort of fixed expense burn across payroll and up X every month is about 30 million and even a zero origination scenario we're getting a servicing stream of revenue that's about 15 million so there's sort of maybe this sort of 15 million dollar delta every month that we have to rely on contribution margin for. To cover so that that's sort of like on a downside scenario what the gap might be and you know as you saw we've got about 800 million in total cash on the balance sheet so. That can take us for quite some runway.
Right right yeah I guess you can be you can be quite quite patient in that case. Yeah that's pretty much the questions ahead.
没错,是的,我猜你在那种情况下可能会相当耐心。是的,这基本上是前面的问题。
Thank you. We will take our next question from David Chavarini with Webbush securities please go ahead.
谢谢您。我们将由Webbush证券的David Chavarini提出下一个问题,请发言。
Hi thanks for taking the question so I'm looking on slide 11 the in period losses versus expectations can you walk through what this is telling us is it is it basically saying that 25% that loss in period defaults are 25% above what you were modeling it and I guess marrying the slide 10 with the UMI at 1.7 should we expect this line on on page 11 to go up toward 70% just could you talk through that a little bit.
Yeah David this is Sunday. Sure yeah these are important questions so let me start with slide 11 this is the slide 11. In any given calendar period along the x axis for all of the loans we have outstanding at that time so it's not a cohort of view it's just all you know of all Vintage is that are existing in you know 2 3 of 2022 what were the what were the losses incurred in that period versus what had been modeled at the time of at the time of origination. And so you know that that would say that you know of all the vintage is that were still active or we're outstanding in that quarter that the losses were 25% higher now we see a lot of those same vintage is composed.
The populations in the prior quarter that were below or on target so so you're correct in that what is causing this in the sense is what you see on slide 10 which is our sort of expression of the macro impact in the environment now the fact that the macro index is at 1.7 doesn't doesn't suggest that they're you know we're 70% higher than what we had modeled I guess the other side of the equation is where are we pricing loans so today we're pricing loans at a 2.0 sort of equivalent macro index so put another way if that macro index stays at 1.7 and we're pricing you loans at a 2.0 they should in fact over perform they should come under losses by you know to the tune of them you know 17% 17% so because we rapidly adjust the model to recalibrate to where the sort of UMI is trending we are sort of able to in a sense price price these trends into into into the loans.
So you know to get back to your original question what should we expect that that line to do on slide 11 going forward you know a lot of the existing loans to extent the economy continues to degrade they are already priced and so yeah is the economy degrades and then those losses will increase but then you're also got fresh production of loans being put into the population that are priced at much higher UMI's and so the answer will be similar in the balance of those 2.0.
Very helpful thanks for that and then my second question relates to promotional activity in the 3rd quarter related to gift cards what was this new and are you able to say how much that contributed to originations in the 3rd quarter and what level should we expect in the in the 4th quarter if that's going to continue.
Sure yeah this is Sanjay again so you know I guess taking a step back I think that the way to think about that and I sort of alluded to this in one of the prior questions is in Q3 itself we had sort of gone back and forth between a funding constraint environment and a borrower constraint environment so in a sense that is sort of the you know availability of funding or lack there of is competing with you know the loss trends in the 3rd quarter. In the economy and our ability to approve and so you know that there was some period of time in Q3 where we were actually borrower constraint and we took that decision to sort of run a marketing campaign where we provided some incentives in order to get some of the origination numbers up a little bit I think the overall impact on the numbers is pretty demonetis. It was the minimus within that month and certainly within the entire quarter it wasn't a very big impact but you know it was from the fact.
Sorry Sanjay I was going to say I mean what you're seeing there is we are pretty constantly trying to find the lowest cost source of borrowers and in that case I believe it was really insulting people that already on our platform that essentially had no other acquisition cost associated with them but what we're generally doing in all period is trying to you know acquire users at the lowest possible cost and if cards to promote someone who has no other associated cost with them meeting from digital. From digital or from direct mail or from a partnership etc can be a very can be a very good way to do that.
Very helpful thanks very much. And there are no further questions at this time Mr. Derar I will turn the conference back to you for any additional closing remarks.
Thanks all thanks for listening we definitely appreciate the spend it's a challenging time particularly for the mission that we're on in the business that we've chosen but we are confident and we're committed to it and pretty neat needs to make sure we make all the right decisions now particularly in terms of credit performance and as well as being sort of physically responsible but we're extremely confident that all the investments we're making today continuing to do we're going to lead us to a much stronger position and will be in a growth mode again soon enough.