Cognitive AI for Transformative Customer Service
发布时间 2023-10-25 17:46:14 来源
摘要
AI is not inherently intelligent, but do we need our computers and machines to think like us?Some might be reluctant to test the boundaries of Generative AI intelligence, but Peter Voss, CEO & Chief Scientist at Aigo.ai, has spent his career figuring out how to build software that has common sense and can reason. He sees a distinct need in business for cognitive AI to go beyond what a programmer can dictate so that technology is anticipating, and solving, real-world problems efficiently. Businesses stand to dramatically reduce the cost of goods and services by having a lot more things automated- particularly banks and other businesses with vast customer facing workforces.Join Jeff and Peter as they discuss:The capabilities and limitations of AI intelligence models in customer serviceThe necessity of embracing cognitive AI for achieving human-like intelligenceThe transformative potential of advanced chatbot technology for Fintechs
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