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Accidental Tesla upgrade & customer service struggles

发布时间 2020-02-04 18:49:30    来源

摘要

In mid-January there was a Tesla story that broke around Nassim Taleb's $4,333 accidental Tesla Upgrade. Basically, the Tesla app's design patterns allowed him to butt-dial the upgrade. And Tesla's customer service response turned out to be challenging and not helpful. Let's take a closer look at Tesla’s software design, how Nassim Taleb may have gotten in this situation, and if Tesla may have used dark patterns in their software design. UPDATE: Tesla has updated the software no-refund policy giving you 48 hours. It's awesome to see how quickly Tesla rolls with issues like this and makes corrections. Step in the right direction with the upgrade flow. Full script and citations: https://undecidedmf.com/episodes/accidental-tesla-upgrade-amp-customer-service-struggles Related podcast episode: https://stilltbd.fm/episodes/4-quick-hits-climate-change-tesla-butt-dial-and-fully-charged-live Don't Make Me Think: https://amzn.to/2Sn5VQO Check out my podcast - Still To Be Determined: http://bit.ly/stilltbdfm -------------------- ▶ ▶ ▶ ADDITIONAL INFO ◀ ◀ ◀ ▻ Support us on Patreon! https://www.patreon.com/mattferrell ▻ Tesla and smart home gear I really like: https://kit.co/undecidedmf ▻ Undecided Amazon store front: http://bit.ly/UndecidedAmazon ▻ Fun, nerdy t-shirts All shirts sold help to ADDITIONAL INFO http://bit.ly/UndecidedShirts ▻ Great Tesla Accessories From Abstract Ocean - 15% Discount - Code: "Undecided" http://bit.ly/UndecidedAO ▻ Jeda Wireless phone charger: http://bit.ly/UndecidedJeda ▻ Get 1,000 miles of free supercharging with a new Tesla: https://ts.la/matthew84515 PLEASE NOTE: For the Abstract Ocean discount you may have to click on the "cart" button, then "view bag" to enter the coupon code manually. Be sure to enter "undecided" there if you don't see the discount automatically applied. All Amazon links are part of their affiliate program. Thanks so much for your support! -------------------- ▶ ▶ ▶ GET IN TOUCH ◀ ◀ ◀ ▻ Twitter https://twitter.com/mattferrell ▻ Instagram https://www.instagram.com/mattferrell/ ▻ Facebook https://www.facebook.com/undecidedMF/ ▻ Website https://undecidedmf.com -------------------- ▻ Audio file(s) provided by Epidemic Sound http://bit.ly/UndecidedEpidemic

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