Preston on Turnarounds, Saylor on Service, Shivers on Community | Daily Dealer Live

Today's show features: - Bobby Preston, President at Preston Auto Group - Kim Saylor, Sr. Director of Product Marketing, Fixed Operations at CDK Global - Mark Shivers, GM at Suburu of Orillia This episode is brought to you by: Zurich North America – Turn everyday service visits into opportunities to build customer loyalty and long-term dealership value with Zurich Lifetime Repair. Give customers greater confidence in choosing your dealership, knowing covered parts and labor are warrantied for as long as they own their vehicle. Stand out, drive return visits and increase retention—without disrupting existing processes. Learn more: https://carguymedia.com/4i47vD8 CDK Global – CDK CONNECT explores the technologies, data and strategies helping dealers sell more, service more and operate more efficiently. Get the details on these and next week’s briefings (12 in all) and register now: http://cdk.com/connect [12:28] First up: after 36 years, the Fiore name is coming off three dealerships in Altoona, Pennsylvania. The new owner is Bobby Preston, President of Preston Auto Group, and his whole playbook is buying underperforming stores and turning them around. We'll find out what he changes first. [32:33] Then, 32 million vehicles recalled so far this year, and a lot of those customers start by calling the service department. Last time CDK checked, the average customer on hold waited more than nine minutes. Kim Saylor of CDK Global has the brand-new 2026 number, and you'll hear it here first. [46:43] And yesterday we wrote about a dealer selling new cars in all 50 states. Mark Shivers, General Manager of Subaru of Orillia in Ontario, is making the opposite bet, on his own town. He says community beats any ad you can buy, and we'll ask him to prove it. Check out Car Dealership Guy's stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com

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