Fixed Ops Friday w/ Wes Lloyd, Spencer Nicholson, Ryan Maher, & Galal Hamdy | Daily Dealer Live

Today's show features: - Wes Lloyd, Service Director at Stuckey Auto - Spencer Nicholson, Fixed Operations Director at Stuckey Automotive - Ryan Maher, CEO at BizzyCar - Galal Hamdy, Strategic Relationship Leader at Zurich U.S. – Direct Markets This episode is brought to you by: Zurich – Zurich Advisor IQ is Zurich’s AI-driven training and coaching platform built to help F&I teams perform more consistently and sell more effectively — using real transaction data, not theory. By analyzing actual F&I transactions, Zurich Advisor IQ helps identify behaviors and trends influencing results, delivers actionable insights and roleplay scenarios, and gives dealership leaders visibility into performance across managers, stores and rooftops. Connect with your Zurich representative to request a demo and see how Zurich Advisor IQ can help turn F&I insight into stronger dealership performance. Check it out at https://carguymedia.com/46ibHtn BizzyCar – BizzyCar uses AI to automate recall outreach for dealerships, transforming missed opportunities into booked appointments, higher revenue, and safer vehicles. Book a demo today at: https://info.bizzycar.com/cdg Key Moments: 00:00 ROI Social Media Cutoffs 03:25 Show Welcome and Guest Lineup 05:45 Industry Headlines Roundup 12:32 Fixed Ops Panel Right Seats and Retention 31:26 Recall Surge and Do Not Drive Fallout 37:11 Turning Recalls Into Retention 38:41 Red Carpet Recall Process 40:22 AI That Complements Humans 43:57 Mobile Service That Actually Works 50:36 Zurich Lifetime Repair Strategy 12:28 | First up, Wes Lloyd, Service Director at Stuckey Auto. Last time he was here, he preached culture over everything — now his whole mission comes down to getting "the right people in the right seats." What tipped him off that it was time? And what does a wrong seat actually cost you? He'll tell us. 12:28 | Then Spencer Nicholson, Fixed Operations Director at Stuckey Automotive, joins the conversation to go deeper on how that Stuckey machine actually runs across seven rooftops. 31:23 | Next, Ryan Maher, CEO of BizzyCar. Here's a jaw-dropper: Q1 and Q2 of 2026 each cleared over ten million recalls — putting this year on pace to more than double the first half of last year. What's fueling the surge? And with a million-plus "do-not-drive" advisories out there, is this a crisis... or the biggest opportunity your service drive has seen in years? 50:33 | And Galal Hamdy, Strategic Relationship Leader at Zurich U.S. – Direct Markets. Dealer service revenue hit a record $9.23 million last year — up 33%. So why is the dealer share of service visits quietly sliding? There's a catch buried in those record numbers, and Galal's going to unpack it. Check out Car Dealership Guy's stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com

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