How the Ford Whisperer Rebuilds Broken Dealerships Into Empires

Today I'm joined by Eddie Stivers, President of Stivers Auto Group. Eddie runs five Ford franchises across six locations and built a roughly $1 billion dealer group by buying distressed "broken toy" stores and rebuilding them from scratch, including one Arizona store that went from selling 12 cars a month to over 100. He breaks down why his own cost of people sits at 56% of gross against Carvana's 20%, and the plan to fix it within 36 months. Eddie also unpacks how he is using Claude to catch missed fleet sales and rethink decades of gut-feel vehicle ordering. This is a real look at what it takes to turn around a broken store and keep it lean enough to survive what is coming next. Topics: 00:45 Dealer Council Cost 60-70 Hours Weekly. 03:30 Ford Hit Dead Last In Satisfaction. 04:50 From 185 To 303 Cars Monthly. 05:15 People Beat Capital In Acquisitions. 08:05 Stivers Buys Broken Toys. 10:30 Repeatable Turnaround Playbook Works. 12:10 Selling Subaru Was Brutal. 14:16 Car Business Is Now Tech-Driven. 15:45 Fail Fast Or Get Left Behind. 16:35 New Car Sales Fuel Everything. 37:35 AI Disrupts Dealerships In 18 Months. 37:55 Carvana's Cost Crushes Dealers At 56%. This episode is brought to you by: 1. @DigitalDealerConference - Join the Car Dealership Guy team at Digital Dealer this September, for two days of practical learning alongside dealership leaders, industry experts, and the latest technology. Discover what's working in sales, service, marketing, AI, and operations Join us September 22–23 in Detroit. CDG readers: save 25% — just use code CDG25OFF at checkout. Register today @ https://carguymedia.com/4w2354L 2. CDG Circles – Your peer network without the travel. Connect with verified dealers, join topic and OEM-specific groups, and get real-world strategies, vendor intel, and answers from operators across thousands of dealership rooftops—all inside the CDG Platform. Learn more @ https://cdgcircles.com/ 3. @plugmotors – The only wholesale auction built for EV’s, making used EV buying fast, transparent, and profitable. If your dealership is taking EV trade-ins or looking for used EV inventory, you need to check out @ https://plug.vin/ Check out Car Dealership Guy’s stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership’s social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://cdgguest.com Car Dealership Guy Socials: X ➤ https://www.x.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ https://www.dealershipguy.com

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