Knight on Mobile Service, DeJohn on Service Retention, Velez on Sales | Daily Dealer Live

Today's show features: - Ryan Knight, Director of Operations at Knight Automotive Group - Britt DeJohn, Sr. VP of Business Operations at Impel - Nicholas Velez, Internet Director at Valley Kia of Fontana This episode is brought to you by: OPENLANE – OPENLANE is getting ready for DealerFest 2026, its biggest customer event of the year. For the entire month of July, earn points for every transaction you make on OPENLANE, and redeem them for incredible prizes! Make sure you’re ready for the rockin’ sales event of the summer. If you’ve never used OPENLANE before, you’re eligible to earn up to $2,500 in buy or sale fee credits. Learn more at https://www.openlane.com/cdg. Impel – Impel is the automotive industry's only end-to-end agentic AI Operating System, unifying sales, service, marketing, and merchandising into one intelligent platform purpose-built for dealers. From Sales AI that works every lead to Service AI that keeps customers coming back, Impel helps 8,000+ retailers and OEMs turn every customer touchpoint into measurable growth. Visit https://impel.ai/ to see what an AI Operating System can do for your dealership. Key Moments: 00:00 ROI Mindset Kickoff 05:20 Auto Headlines Rundown 10:19 Ryan Knight Mobile Service Scale 19:30 Lease Cycle and 84 Month Debate 27:02 Service Drive Retention Crisis 35:15 Proactive Service Outreach 36:58 AI Lift Study Results 38:20 Complexity Tax Explained 41:39 Agentic AI And AI Quarterback 48:47 Nicholas Velez On AI And BDC Future Check out Car Dealership Guy’s stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com

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