Fixed Ops Friday w/ Love, Golightley, & Carlstedt | Daily Dealer Live

Today's show features: - Joel Love, Service Director at Toyota of Montgomery - Liam Golightley, SVP Dealer Success at Podium - Ryan Carlstedt, EVP Fixed Ops at Willis Auto Group This episode is brought to you by: Experian – Experian Automotive helps marketers identify and engage high-value auto shoppers, strengthen customer loyalty, grow service revenue, and activate 1,100+ automotive audiences across 30+ advertising platforms. Learn more here: https://carguymedia.com/3RTNi9H Podium – Podium is the AI operating system built for dealerships — combining broken legacy systems into a single AI-first platform that helps GMs scale revenue, retain customers, and run fixed ops without adding headcount. Podium Connect was an invitation-only summit in Park City, Utah bringing together GMs, dealer principals, and C-suite leaders from some of the largest dealer groups in the country to share how they're actually implementing AI — what's working, what isn't, and where the industry is headed. Learn more at https://automotive.podium.com/ Key Moments: 00:00 Fixed Ops Friday Kickoff 05:29 Auto Industry Headlines 10:44 Joel Love Video MPI Wins 18:03 UVI ROI and Retention Plays 23:41 Podium Connect AI Future 34:16 Dealers Missing Calls 35:29 Leadership Mindset Shift 39:33 Operational AI Agent 47:41 Willis Culture Playbook 59:47 Retention Roundtable Wrap Check out Car Dealership Guy’s stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com

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