Fixed Ops Friday w/ Ruffolo, Norris, and Stephens | Daily Dealer Live
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摘要
Today's show features:
- Nick Ruffolo, Fixed Operations Director at Rohrman
- Matt Norris, Fixed Operations Director at Bozard Ford Lincoln
- Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln
This episode is brought to you by:
OPENLANE – OPENLANE brings easy, intelligent digital wholesale to dealers across the country, and was once again voted the most preferred digital wholesale marketplace by dealers.
If you’ve never used OPENLANE before, or it’s been a while since you have, you’re eligible to earn up to $2,500 in buy or sale fee credits. Learn more at https://openlane.com/cdg.
Key Moments:
00:00 ROI and Social Media
04:20 Fixed Ops Friday Kickoff
05:30 Industry Headlines Rundown
11:17 Nick Ruffolo on Fixed Ops Growth
34:38 OpenLane Sponsor and Bozard Intro
36:25 Scaling Mobile Service
37:52 Capacity Relief Strategy
41:45 Customer Experience Wins
45:44 Recruiting Mobile Techs
54:45 Roundtable Future Ops
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