Fixed Ops Friday w/ Nicholson, Rivera | Daily Dealer Live

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Today's show features: - Spencer Nicholson, Fixed Operations Director at Stuckey Automotive - Xavier Rivera, Service Director at Greenacres Nissan & I-95 Nissan This episode is brought to you by: Zurich – Zurich helps dealers operate with clarity, confidence and certainty — driving stronger performance today while protecting long‑term value. From proven F&I processes and insights‑driven training to income‑generating programs, profit participation, and risk management solutions, Zurich is built to help dealers win now — and build for what’s next. Discover more at: https://carguymedia.com/4wxv8dz Key Moments: 00:00 ROI Mindset Kickoff 06:49 Headlines and Market Shifts 11:32 Fixed Ops Friday Spencer Joins 16:15 Spencer Playbook People Tech 30:34 Sponsor Break and Xavier MPI 35:08 Boosting Video Send Rates 36:45 Metrics That Moved Fast 39:16 Coaching Culture and Process 43:07 Pay Plans and Advisor Training 47:08 Roundtable Culture and Industry Myths Check out Car Dealership Guy’s stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com

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