Fixed Ops Friday w/ Scott Morrison, Dave Thomas, & Richard Lupo | Daily Dealer Live
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摘要
Today's show features:
- Scott Morrison, Fixed Operations Director at Mercedes Benz of Hampton
- Dave Thomas, Director, Content Marketing at CDK Global
- Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura
This episode is brought to you by:
Uber For Business – Elevate your service department experience. Give your customers a comfortable ride while their vehicle’s in the shop. Better transportation means better reviews, stronger retention, and more referrals. Book a demo and they’ll buy you lunch with an Uber Eats gift card. Visit https://businesses.uber.com/CDG to get started.
CDK Global – CDK Global empowers dealers with the tools and technology they need to build deeper relationships with customers and sell and service more cars. Visit https://www.cdkglobal.com/ }
Key Moments:
00:00 Show Kickoff and Lineup
05:16 Dealer Workshop and Headlines
10:54 Fix Ops Friday with Scott
17:50 Scoreboards and Video MPI
30:36 Uber Sponsor and Affordability Talk
41:18 Truck Pricing Shifts
42:18 Salesperson Performance Data
45:19 Service Hold Time Shock
52:23 Reynolds Stack Update
58:00 Mobile Service and AI Wins
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