From High School Dropout to Radical 4-Day Work Week GM

Today I'm joined by Erikka Tiffani, General Manager at Walser Hyundai Brooklyn Park. In an industry defined by grind and tradition, Erikka breaks down how Walzer has successfully implemented a 4-day work week and a non-commissioned sales model. We discuss the transition from traditional F&I "boxes" to a one-point-of-contact system that actually maintains high PVR. This conversation challenges the standard "tower" mentality and provides a blueprint for modernizing dealership culture and operations. This episode is brought to you by: 1. @Podiumsoftware - the AI platform trusted by one in three dealerships. Podium helps dealers consolidate sales, service, messaging, and voice into one connected system that actually runs the work. If your AI isn’t driving real outcomes, it’s time to take a closer look @ https://www.podium.com/car-dealership-guy 2. Nomad Content Studio - The team behind the dealers you actually see on social media. Nomad works in your dealership to build a brand new pipeline of sales driven by social media content. They’re the same team behind names like George Saliba, Benzs & Bowties, and EV Auto—dealers who’ve built national brands and sold more cars in the process. If you want your dealership to be next, head to @ http://trynomad.co and book a call. Check out Car Dealership Guy’s stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership’s social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://cdgguest.com Topics: 02:35 Daycare Worker Who Walked Into A Dealership. 04:50 Why Salesmen Said She Was The Receptionist. 08:20 The GM With A Play Closet In Her Office. 10:55 Why Resumes Lie, Hunger Doesn't. 12:30 The Car Washer Selling 25 Cars A Month. 16:10 The Four-Day Work Week That Works. 18:45 Why Walzer Killed The F&I Box. 23:45 The F&I Gap Nobody Expected. 27:10 Why He Hired Someone "Not Ready." 32:15 The Skill Most GMs Lack. 36:50 When A Customer Refused To Shake Hands. 48:30 Why $5,000 In Printers Had To Go. Car Dealership Guy Socials: X ➤ https://www.x.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ https://www.dealershipguy.com

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