Noah, founder of Instinct, describes his company as being at the forefront of "the most exciting software race ever," poised to redefine how people interact with technology. Instinct, a new company, is building a personal AI assistant that operates not as a new application, but as a "new experience." It functions seamlessly through existing communication channels like phone calls, texts, and emails, allowing users to interact with it as they would with another person. This approach prioritizes social intelligence and awareness, aiming for a "simple interface" that belies its vast capabilities.
The product's impact is already evident in diverse use cases. Users leverage Instinct for tasks ranging from wardrobe planning and online shopping (generating thousands of outfits, then enabling one-click purchases) to personal finance goals (scanning bank accounts, identifying and canceling unwanted subscriptions end-to-end). A notable feature is the "Instinct-to-Instinct network," which allows trusted users' agents to coordinate directly, exemplified by frictionless meeting scheduling. This network emphasizes varying levels of access based on trust, creating a dynamic web of interconnected agents.
Noah stresses that Instinct isn't a "transformational consumer app experience" where users are told to trust a new vision. Instead, it works in a way that aligns with pre-existing public expectations of how AI should act. This "it just works" factor has driven significant traction, including 10% day-over-day viral growth through an invite-only system, and over $1 billion annually in transaction volume on a small user base. This growth comes despite $0 spent on marketing, indicating strong word-of-mouth adoption.
Central to Instinct's philosophy is the concept of trust and user control. Data shows it takes weeks for users to build trust, with 40% sharing a personal credit card within three weeks, leading to an 80% retention rate. Instinct maintains that users should always control their data and consent to sharing. To mitigate risks, the company employs "firewalls" and active monitoring systems, decoupled from the agent's core architecture, to intercept and validate actions, preventing malicious interactions or hallucinations.
The business model is designed for user alignment. Noah explicitly states that Instinct will never influence user behavior for profit, contrasting with ad-driven platforms. Instead, it aims to be free for users, monetizing through a blanket transaction take-rate from merchants, similar to payment platforms or major e-commerce sites like Apple Pay or Shopify. This model leverages Instinct's growing distribution power and its ability to reduce friction, potentially increasing transaction volumes for partner businesses. For instance, the travel industry, which accounts for 50% of Instinct's current transaction volume, offers significant take-rate opportunities.
Building Instinct presents immense challenges, particularly regarding compute infrastructure. The 10% daily compounding growth means compute demand doubles weekly, requiring the company to procure hardware with months-long lead times. Noah highlights the difficulty in forecasting and securing such massive, rapidly escalating compute resources. However, Instinct has developed highly optimized inference deployments, making it possible to serve users at a very low cost, delivering frontier-level intelligence with significantly more efficiency than standard API usage.
Looking ahead, Noah envisions even simpler interfaces, moving beyond screen-based interactions to voice commands via earbuds, making technology truly ubiquitous and proactive. He foresees agents pursuing higher-level objectives, from personal fitness goals to autonomously running small businesses. The product's adaptive nature means it evolves with each user, learning their communication style and preferences. Ultimately, Instinct aims to collapse disparate software experiences into a single, intuitive interface, expanding capability while simplifying interaction.