Here's a summary of the podcast conversation between Nicola Tangyan, CEO of the Norwegian Sawone Well Fund, and Michael Miebach, CEO of Mastercard:
The discussion begins with Tangyan highlighting Mastercard's significant transaction volume and the fund's 1.3% stake in the company. Miebach acknowledges this is his first podcast appearance.
The main topic is the evolution of the payment space over the next decade. Miebach outlines several powerful trends: the increasing digitization of payments, the persistence of cash and checks, and the contrast between personal and commercial payments. Personal payments are becoming increasingly frictionless, with biometrics gaining prominence, while commercial payments remain clunky and less digitized. He envisions a future where biometric authentication replaces passwords, allowing for seamless payments authenticated through facial recognition, palm scanning, or eye scanning. He emphasizes that security will remain paramount, with tokenization protecting personal data.
Tangyan asks how a slice of pizza will be paid for in ten years. Miebach predicts that physical payment devices will be replaced by phones or even no device at all, with authentication through biometrics and facial recognition.
Miebach explains Mastercard's role in enabling transactions between different parties. He uses the example of a credit card issued by a bank being used in another country. Mastercard facilitates this complex process, connecting banks, merchants, and ensuring transaction security. Additionally, Mastercard provides services like facilitating airline miles and offering card-based payment solutions for small businesses to receive payments faster.
The conversation shifts to the impact of digital currencies, where Miebach expresses enthusiasm for the underlying blockchain technology. He emphasizes programmability, allowing payments to be conditionally executed upon fulfilling certain conditions. He contrasts this with central bank digital currencies like the digital euro, which he sees as an alternative payment method that introduces competition. Mastercard is investing heavily in the technology.
Tangyan asks whether Miebach personally holds cryptocurrency. Miebach jokes that his son has a small investment in blockchain. He reiterates that Mastercard treats cryptocurrency like any other legal good or service, enabling on-ramps and off-ramps into cryptocurrency while ensuring compliance with relevant regulations.
Tangyan inquires about the biggest threats to Mastercard's business from the big tech and fintech space. Miebach classifies the landscape as big tech companies, fintech startups, and neo-banks, all contributing to digitizing transactions. He notes the one-plus-one-equals-three effect. The Apple card, which launched with tokenization, is a good example because it provided more safe and secure payments.
Miebach emphasizes the speed and innovation brought by these companies. He highlights the fintech incubator program and the importance of moving quickly to maintain competitiveness. He points out that larger players like Apple *could* theoretically bypass Mastercard in payments, but collaboration has been fruitful.
Miebach also discusses buy now, pay later (BNPL) companies. He recognizes the growing trend, particularly among younger consumers. He emphasizes the solution is scalability by providing Buy Now, Pay Later installment options available through the Mastercard network to any merchant who accepts Mastercard, enabling banks to offer transaction-tied lending.
They delve into regional differences in the payments landscape. Europe lags slightly behind the US in digitization but has a more diverse range of payment options. He spoke with the EU commissioner and emphasized that Europe makes the most choice available to the European consumer. The discussion then moves to Asia and Africa. China has a highly digitized market dominated by QR codes and protected payment ecosystems. Africa is leapfrogging legacy technology, embracing mobile-based financial services, necessitating localized solutions. Mastercard has invested $200 million in a partnership with MTN in Africa.
Miebach clarifies the company’s acquisition strategy. Mastercard seeks assets that can enhance payment solutions or differentiate payment-related services, particularly in cybersecurity and commercial payments. An example of that is MasterCard’s plan to acquire Record Future.
Miebach discusses Mastercard's revenue split between core payments (60%) and payment-related services (40%). On cybersecurity and fraud, he shares the company has spent $8 billion into cybersecurity capability. Mastercard uses data to detect the fraud. He notes the evolving threat landscape, where fraudsters are leveraging AI. The company is also investing heavily in AI, including generative AI.
Tangyan asked about fun data and experiences. Miebach explained that some recent tests are automating weekend travel planning and creating AI-powered shopping assistants that can fulfill specific requests.
Tangyan inquired about leadership advice for young people. He says that he encourages people to use their new roles to "nerd out" with questions. Furthermore, he asks them to find the intersection of what their passion is, what matters, and what they're good at. Lastly, he encourages people to find sponsors.
Tangyan also inquired about the role of leadership. He thinks the leader should have a vision and iterates it around with the best and brightest minds, including those that challenge the vision.
Miebach then states that a good behavior in Master Card is to move fast, grow together, and create value. He highlights “doing the right thing.” He says it is something deeply ingrained from Ajay Bangar.
Lastly, Tangyan asked what made him want to pursue a new role. He said it was when his parents asked him if he would like to be an exchange student. It changed his perception and not taking things for granted. Also, spending almost 10 years in the Middle East and Africa made him realize things would have to be approached differently.
Miebach doesn’t think there is a German leadership style, although people may categorize it as systematic. Instead, he does not prioritize a hierarchy. He prefers to walk the floors and get direct feedback.
Miebach emphasizes MasterCard's culture of decency and its strong partnership orientation. He highlights the blurred lines between competitors and partners in the modern payment ecosystem.
Tangyan asked about the MasterCard Foundation. Miebach said it operates independently. Also, The Impact Fund is there to help the younger generation go to college.
In closing, Miebach advises young people to ask questions. He states that he encourages them to use their new roles to "nerd out" with questions. Furthermore, he asks them to find the intersection of what their passion is, what matters, and what they're good at. Lastly, he encourages people to find sponsors.